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Free Shipping Over $99 for Limited Time!
Free Shipping Over $99 for a Limited Time!

Shipping Policies

Shipping

We ship worldwide! 
Please remember, shipping charges during checkout are ESTIMATES only, and in the event your actual shipping cost is higher than the estimate,  your order will be placed on hold and our team will try contact you to collect additional shipping charges.
      

Please allow 7-10 days for your order to arrive.  We stock inventory in several warehouse locations to bring you the fastest shipping at the lowest prices!

Returns are easy, simply contact us for a returns request and if your item(s) is approved for return, we'll issue you an RMA tag immediately!

 

 

Free Shipping on orders over $99

Qualifying Orders:

  • The Contiguous United States orders only
  • Shipped via our choice of carriers and services (most orders will take 3-7 business days)
  • No guaranteed delivery date
  • Only applies to order subtotals that are $99 or higher prior to taxes and fees
  • Available on in-stock orders only
  • Free shipping cannot be used with any other specials or discounts including but not limited to coupons, Sponsorship-related discounts, or Gift Cards.
  • May exclude over-size or odd-size products.

 

$10 Flat Rate Shipping on Orders Under $99

Qualifying Items / Orders:

  • The Contiguous United States orders only
  • Shipped via our choice of carriers and services (most orders will take 3-7 business days)
  • No guaranteed delivery date
  • Only applies to order subtotals that are under $99 prior to taxes and fees

 

$3.99 Super Saver Shipping on Select Items Under $99

Qualifying Items / Orders:

  • All items in the cart must be marked Super Saver Shipping
  • All items in the cart must be available to ship from our Store location
  • The Contiguous United States orders only
  • Shipped via our choice of carriers and services (most orders will take 3-7 business days)
  • No guaranteed delivery date
  • Order subtotal may not exceed $99 prior to taxes and shipping charges
  • Due to restrictions beyond our control, some items may not be allowed to ship under super saver shipping

 

General Shipping Policies & Requirements

Shipping / Billing Address Mismatch
We require the billing address and shipping address to be the same on all orders.  If the billing address does not match your shipping address, the order will be flagged as potential fraud and likely cancelled and refunded.

RC Vehicle Color Choices Disclaimer
When ordering an RC vehicle, King Cobra of Florida does not guarantee the color choice you select will be the color you receive,  however we do our best in all cases to provide you with the color body you choose.

Shipping Liability Disclaimer 
King Cobra of Florida is not liable for the condition of items once they have been received by the the shipping company. The shipping company is 100% responsible for the condition of the items and ensuring they arrive at your address. In the event any damage or loss occurs to your items during shipping, you MUST contact the shipping company to file a claim against them for damage or loss.

Shipping Quote Disclaimer 
King Cobra of Florida does not guarantee the accuracy of our live shipping quote tool during checkout. In the event your items will require additional shipping due to their size or weight, we will contact you while processing your order to notify you of the additional shipping cost.

Shipping Quote Exclusions
Some exclusions apply like oversized or heavy/freight items, some on-sale items or other specific product categories or products.

International Shipping 
We ship nationwide via Fedex and USPS.

Shipping Handling Time 
Most orders placed before noon will be shipped the same day.

Shipping Financing Orders 
Financing orders are delayed by at least 3 business days due to the funding process.

All other orders are shipped the next business day, provided the items are in stock and/or available.

Shipping Backorders 
In the event any items on your order is not in stock, it will be placed on back-order and will ship separately once it arrives.

Shipping Support 
If you wish to request support from someone in our shipping department, please call 888-449-5004.

Refunds & Returns Policy

With financing orders, we do NOT allow refunds or returns!

In fact, with 99% of all orders, we do NOT allow refunds or returns.

With non-financing orders, there may be some rare cases where an exception can be made with manager approval, but in 99% of all cases we do not allow refunds or returns.

 

RC Vehicle Color Choices Disclaimer

When ordering an RC vehicle, King Cobra of Florida does not guarantee the color choice you select will be the color you receive,  however we do our best in all cases to provide you with the color body you choose.  Receiving the wrong body color than what you chose is not an eligible reason for refund.

 

Unauthorized Returns

In the event a package is returned to us without authorization;  for example due to postal address mismatch,  carrier mis-delivery or failed delivery, refusal of delivery or return to sender; refunds automatically incur a 15% restocking fee.

 

Authorized Returns 

 

Returns are generally not allowed due to the type of items we sell.  Refunds are EXPRESSELY FORBIDDEN on several types of items:

  • Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
  • We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Additional non-returnable items: 
  • Vehicles of any type 
  • Electric, Electrical or electronic items, parts or related accessories (98% of what we sell)
  • Gift cards 
  • Downloadable software products 
  • Some health and personal care items

To be eligible for a return, you must get a manager's approval to make exception to our return policy.

If approved for a return, our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase as well as a return authorization by our returns department.  Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted if a refund is approved:

  • Items not normally eligible for return but where an exception has been made by management and an RMA number provided to you.
  • Books, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl records
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Re-stocking Fees on Returns
All returns incur a 15% restocking fee.  In some cases, at the discretion of management, the restocking fee may be waived.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at parts@kingcobraofflorida.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at parts@kingcobraofflorida.com and send your item to: King Cobra of Florida, Inc., 8310 Lillian Hwy, Pensacola FL 32506, United States.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping a Return Item

If you are authorized to return your product, you should mail your product to: King Cobra of Florida, Inc., 8310 Lillian Hwy, Pensacola FL 32506, United States

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your shipped item.

King Cobra of Florida does not offer refunds on any items that have already been shipped unless a return has been authorized by our returns manager and assigned an RMA number.